PRM assistance staff training (direct assistance providers)

  • Learn how to be empathetic and appreciate the needs and requirements of your passenger 
  • Find out how to provide the best support to passengers with either mobility, visual or hearing impairments, as well as elderly passengers and those with cognitive impairments
  • Get clarity in your understanding of the legal requirements and best practices for use on a daily basis
  • Improve your understanding of a PRM passenger's journey through an airport and learn what causes unnecessary stress and anxiety and how you can help minimalize these challenges
  • Get acquainted with many other useful techniques and methods to supplement your everyday tasks and responsibilities with confidence and professionality!

Training for airport service providers (check-in, security, gate, information desk, airport call centre staff, etc.) based on train-the-trainer approach

  • Learn how to identify passengers with disabilities and people with reduced mobility, why they need specific attention when travelling through your airport and how we can be of best assistance to them
  • Gain practical knowledge on how to comply with specific requirements focused on services used by PRM passengers during their journey at an airport 
  • Get a better appreciation of the wide range of varying requirements of PRM passengers including those with mobility, hearing, visual and cognitive impairments
  • Enhance your direct communication skills and empathy for PRMs by understanding many of their anxieties while also improving your ability to be open in communication and addressing questions
  • Get advised on how to read and interpret current PRM assistance legal and best practice documents (European, American and Worldwide)

PRM assistance management training (incl. shift supervisors, team leaders) & airport management

  • Gain in-depth knowledge of the foundation of your daily job - the legal requirements and recommended practices, and learn how to apply all of them, including all recent updates so you never miss a thing
  • Increase the efficacy of your airport’s PRM assistance services by becoming an expert in understanding the needs of people with disabilities and persons with reduced mobility
  • Learn about expert experiences and useful tips on how to achieve the best results when dealing with the most challenging part of your job - PRM assistance charge calculation and planning
  • Get practical advice on how to better organize processes at your airport by applying “human factor” to managing PRM assistance thus reducing misunderstandings and disapointment of passengers, which often leads to formal complaints 
  • Participate in analysis of PRM passenger complaints, should they occur and learn how to best address them

Cabin crew and airline call centre staff training

In spite of the fact that most of the responsibilities in terms of PRM assistance provision lie on the airports, there's a row of responsibilities to be fulfilled by airline employees as well. This is where our training courses can help your staff to:

 

  • Learn how to comply with specific requirements focussing on assistance of PRM passengers during ticket booking process, check-in procedures and during flight
  • Find out how to provide the best support to passengers with either mobility, visual or hearing impairments, as well as elderly passengers and those with cognitive impairments
  • Improve your understanding of a PRM passenger's journey through an airport and learn what causes unnecessary stress and anxiety and how you can help minimalize these challenges
  • Enhance your direct communication skills and empathy for PRMs by understanding many of their anxieties while also improving your ability to be open in communication and addressing questions

Upcoming courses

  • Course
  • Refresher course

2020