08 JUN
09 JUN

Refresher course on PRM assistance legal aspects and disability awareness (for PRM assistance managers and in-house instructors)

 

This refresher course is designed for in-house trainers of PRM assistance agents who provide direct support to PRMs on daily basis. The course provides all necessary updated knowledge and understanding to ensure that, attendees are better able to understand and meet the needs and requirements of those passengers who require special assistance when they travel by air. The task of the trainer is highly important within your company!
The content has been written by our trainers drawing on their own personal experiences and includes factual accounts taken from the airport passenger environment. The content is continuously updated to stay in line with new developments and ideas.
This course is not only about the legal know-how. The most important subject is to understand the needs of a passenger and ability to create trustful communication in between an agent and a passenger. We will show and lead you to the conclusion – professional and honest communication can resolve almost any complicated situation.

 

GOAL


To keep the mindset of the staff so as to create an atmosphere for passengers regardless of condition or ability where both the staff and an airport come together to become a truly inclusive and safe environment. To give them the information and skills needed to support passengers with both visible and invisible disabilities, whilst also helping those same passengers maintain independence, dignity and self-respect whilst travelling through your airports.

 

 

 

Course content & objectives

The refresher course agenda will include, but will not be limited to:

  • The refresher course agenda will include, but will not be limited to:
  • Inform about new updates in legal requirements e.g. ECAC revision of September 2021;
  • IATA IGOM updates;
  • Inform about upcoming changes in PRM assistance legal environment in the nearest future;
  • How to understand needs and expectations of people with disabilities in the current situation;
  • How to interact and communicate with disabled passengers in this environment of restrictions;
  • Why Mental health awareness is so important in post Covid aviation.

 

COURSE CONTENT


- Changes and updates in ECAC DOC30, Section 5;
- What is needed to provide to our passengers in order to fly with confidence;
- Analysing PRM passenger feedback;
- Refresh knowledge of variety of disabilities and how to meet the needs of those passengers;
- Insight in IATA Accessibility manual.
** This course does not include training delivery instructional techniques and/or training design

Course format

Two-days classroom training 09:00 – 16:30

Who should attend this course?

  •  PRM assistance instructors
  • PRM assistance managers
  • Instructors training all staff in the direct contact with travelling public
  • Ground Handling instructors

Certificate

A certificate will be issued, upon successful completion of the final examination, to those participants obtaining a total score of 80% or higher. 

Cost: € 700.00 (£ 595.00)

Application form

Participant(s)
Company
Total cost:
£ 700.00

IMPORTANT: VAT (20%) tax will be applied to all invoices for companies registered in United Kingdom. By submitting this form you acknowledge and agree that the information provided by you above is accurate and will be used by Skywise Solutions to issue and deliver an automated invoice to the e-mail address above.  Your participation in the course is confirmed ONLY when invoice is paid in full.

More courses

  • Course
  • Refresher course

2022